Frequently Asked Questions
Everything you need to know about your PowerA gaming gear and orders.
What is the standard shipping time for orders?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
Are PowerA controllers compatible with all gaming consoles?
Our products are specifically engineered for various platforms. Please check the 'Compatibility' section on the product page to ensure it works with your specific console, such as Xbox, Nintendo Switch, or PC.
What is your return policy for electronics?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund.
Do your products come with a warranty?
Yes, all PowerA hardware comes with a 2-year limited warranty covering manufacturing defects and hardware failures under normal use.
How do I update the firmware on my controller?
You can download the latest firmware updates via our official 'PowerA Gamer HQ' app available for Windows 10/11 or directly through your console's accessory settings.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.