Returns & Exchanges

At PowerA, we stand behind the quality of our gaming accessories and offer a 30-day satisfaction guarantee for all products purchased directly through our store. If you are not completely satisfied with your gear, we are here to help with a straightforward return or exchange process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and affix it to the outside of your package, then drop it off at any authorized carrier location.

• 4.
  Receive Refund or Replacement

  Once our warehouse inspects your returned hardware, we will process your refund to the original payment method or ship your replacement within 5-7 business days.